About Us

About Us

We connect the biggest and most respected brands on the planet with their customers.

Teleperformance in Albania was founded in 2008 to provide an off-shore CRM (Customer Relationship Management) solution for the Italian market.

We started with an initial capacity of 100 workstations and we grew exponentially by roughly doubling that number every six months. Today, TP in Albania operates from three sites: two in Tirana, and a third one in Durres, 40 km away with more than 2K employees.

Our mission is to provide an excellent service from outside Italy through a tough language-skill selection process, by a highly motivated team and by the systematic adoption of Teleperformance Group´s world-class standards and tools.

Our employees' enthusiasm and professionalism, along with a solid and redundant IT infrastructure, ensure a flexible, reliable and scalable solution for our clients' CRM needs.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, giving us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, for different countries, industries, channels, and generations. Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands.
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location.
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time.
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness.
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers.
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world.
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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