Advanced services that innovate as fast as you do
Apply our deep knowledge in the technology market and business services industry to accelerate innovation and deliver seamless experiences at every touchpoint throughout the customer journey.
Samsung: Partnering to Create an Intelligent and Efficient CX Operation
Samsung applied speech and data analytics to streamline operations. Rather than needing supervisors to review calls manually, they can now let the system do the work for them. Since incorporating Sam, the improvements have been so significant that Samsung Electronics Benelux has completely shut off email and Samsung chat as customer service channels.
Deliver seamless pre-and-post-sale support
Customer experience management
Fully integrated customer journey management throughout the entire lifecycle.
Efficient and effective tech support for all customers, including both consumers and business clients.
Streamline processes to optimize efficiency and improve business results.
One, integrated office
Integrate both CX and back-office functions to ensure high-quality, consistent customer interactions at every touchpoint.
Gain expert insights
Gain and retain more customers with exceptional care that spans the entire customer lifecycle. With our deep industry experience in the technology industry, you can immediately apply proven strategies and best practices that will accelerate transformation and drive real business results.
decrease in transaction volume
second improvement in AHT